ORDERS & SHIPPING
- When will my package ship?
Orders will be shipped within 1 - 3 business days after they are placed (though we will do our very best to ship orders the same day). You will receive an email notification once your order has shipped.
Please note: Orders placed during the weekend or on Canadian holidays will be shipped within 3 business days.
- How much does shipping cost and do you ship worldwide?
At this time, Miss To Mrs offers free shipping on Canadian and US orders over $75 USD. This includes shipping to Puerto Rico, Hawaii, and Alaska (however not to Armed Forces Pacific, U.S. Virgin Islands, Guam, Northern Mariana Islands, and Armed Forces Europe). For orders less than $75, there is a flat shipping fee of $2.95 USD.
- What is your refund policy?
For inquiries about refunds due to damage, fault or receipt of items not ordered please reach out to our support team within 7 days of receiving your order with proof of defective items (we require photos of the items), and rest assured we will make it right! Please send inquiries to firstname.lastname@example.org for help with your order.
- What is your cancellation policy?
While we hope that you will be delighted with all the products you receive, you may cancel your order within 1 hour after purchase. After this point, we will not accept cancellations and your order will be processed. Please contact our support team with your name, contact information, and order number at email email@example.com to cancel your order. Refunds are typically received within 48 hours once processed.
- How can I change my shipping address or change my order information?
To change the shipping address or other details on your order, please contact our support team within 1 hour after you placed an order at firstname.lastname@example.org. After this point, your order will be processed. Please include your order number and the necessary changes to be made. Please note that if your order has already been processed, you will not be able to make a change.
- What if an item I receive is broken or defective?
Though we package our goods with care and take quality control seriously, sometimes things can happen in transit. If an item is broken or defective please notify our customer service team at email@example.com within 7 days of receiving the product and include pictures of the item. We will send you a free replacement. Rest assured we will make it right!
If we no longer have the same item you received, we will offer you another item of the same or greater value.
- What can I do if there is a problem with my order?
Please notify our customer service team at firstname.lastname@example.org within 7 days of receiving the product (please include pictures of the item as well).
- What can I do if the tracking is not updating on my order?
Though rare, there are instances where tracking numbers do not update for over 5 business days. If this happens, please contact us at email@example.com and we will investigate matters on our end. If your order is lost by the mail carrier, we will resend a new order for free. With that said, though we will help however we can, please note that we are not responsible for lost or stolen packages after tracking shows that the item has been delivered.
- What can I do if I have not received my order, and the Tracking Information shows my order as delivered?
- Call your local post office. It is possible your post office tried to deliver your order, however, a notice slipped away, and/or you were unavailable and so they are holding onto your package. Often the post office is able to locate such orders.
- Check with other residents in your household to see whether they have the package and forgot to notify you.
- Ask your neighbors in case the parcel was accidentally delivered to a neighboring home.
GENERAL & SIZING
- How can I check my size?
You can check your size on the size chart found on each product page for apparel products. Please, contact our support team if you will have any problems or questions at firstname.lastname@example.org.
- Do you offer size exchanges on personalized items?
Unfortunately, we are unable to exchange custom-made items. Please consult our sizing guide on the product page and reach out to us at email@example.com with any sizing questions prior to purchasing!
- Can I change the font size or color of personalization text?
Unfortunately no, as all of our styles and colors are designed by our team and pre-set.
- If there are grammatical or spelling errors in our personalization text, will they be changed?
All text will be applied exactly how you input it on our website. While our team may reach out to you to confirm text, it is not guaranteed. Therefore, please check your spelling and order carefully before completing your purchase.