ORDERS & SHIPPING
- When will my jacket order ship?
Orders will be shipped within 1 - 3 business days after they are placed (though we will do our very best to ship orders the same day). You will receive an email notification once your order has shipped.
Please note: Orders placed during the weekend or on Canadian holidays will be shipped within the next 3 business days.
- How much does shipping cost and do you ship worldwide?
At this time, Miss To Mrs offers free shipping on Canadian and US personalized jean jacket orders. International shipping to come soon, so stay tuned!
- What is your return policy?
We do not accept returns for any personalized items such as jean jackets. Please be sure to confirm spelling and order details before you place a personalized order.
- What is your refund policy?
We do not accept refunds for personalized items. Custom orders are specially made just for you by our highly trained production staff. For other items, please reach out to our support team at email@example.com for help with your order.
- What is your cancellation policy for the jean jackets?
You can cancel your order within 6 hours after purchase. After this point, we will not accept cancellations. Please, contact our support team through email firstname.lastname@example.org to cancel your order.
- What if an item I receive is broken or defective?
Though we package our goods with care and take quality control seriously, sometimes things can happen in transit. If an item is broken or defective please notify our customer service team within 7 days of receiving the product and include pictures of the item. We will send you a free replacement. Rest assured we will make it right!
If we no longer have the same item you received, we will offer you another item of the same or greater value.
- What can I do if there is a problem with my order?
Please notify our customer service team within 7 days of receiving the product (please include pictures of the item as well) and we will send the replacement.
- What can I do if the tracking is not updating on my order?
Though rare, there are instances where tracking numbers do not update for over 5 business days. If this happens, please contact us at email@example.com and we will investigate matters on our end. If your order is lost by the mail carrier, we will resend a new order for free. With that said, though we will help however we can, please note that we are not responsible for lost or stolen packages after tracking shows that the item has been delivered.
- How can I change my shipping address?
To change the shipping address on an order, please contact our support team within 6 hours after you placed an order at firstname.lastname@example.org
GENERAL & SIZING
- How can I check my size?
You can check your size on the size chart found on each product page. Please, contact our support team if you will have any problems or questions at email@example.com
- Do you offer size exchanges on the jean jackets?
Unfortunately, we are unable to exchange custom-made items. Please consult our sizing guide on the product page and reach out to us at firstname.lastname@example.org with any sizing questions prior to purchasing!
- How do I clean my jean jacket?
The jean jackets may be machine washed in cold water on a gentle cycle and laid flat to dry. As well, please be sure not to iron or bleach the jacket.