ORDERS & SHIPPING
- When will my package ship?
Orders will be shipped within 1 - 3 business days after they are placed (though we will do our very best to ship orders the same day). You will receive an email notification once your order has shipped.
Please note: Orders placed during the weekend or on Canadian holidays will be shipped within 3 business days.
- When will I get my order?
Once an order is placed, it may take 1–3 days to process and hand off to a shipping partner. When we hand off an order, we send a shipping confirmation email with a tracking number. After that, the delivery process takes approximately 4-9 business days for Canada and USA and 3 weeks for international shipping. If you need us to resend your tracking number, please email us at email@example.com.
- How much does shipping cost and do you ship worldwide?
- What is your refund policy?
For inquiries about refunds due to damage, fault or receipt of items not ordered please reach out to our support team within 7 days of receiving your order with proof of defective items (we require photos of the items), and rest assured we will make it right! Please send inquiries to firstname.lastname@example.org for help with your order.
- What is your cancellation policy?
While we hope that you will be delighted with all the products you receive, you may cancel your order within 1 hour after purchase. After this point, we will not accept cancellations and your order will be processed. Please contact our support team with your name, contact information, and order number at email email@example.com to cancel your order. Refunds are typically received within 48 hours once processed.
- How can I change my shipping address or change my order information?
To change the shipping address or other details on your order, please contact our support team within 1 hour after you placed an order at firstname.lastname@example.org. After this point, your order will be processed. Please include your order number and the necessary changes to be made. Please note that if your order has already been processed, you will not be able to make a change.
- What if an item I receive is broken or defective?
Though we package our goods with care and take quality control seriously, sometimes things can happen in transit. If an item is broken or defective please notify our customer service team at email@example.com within 7 days of receiving the product and include pictures of the item. We will send you a free replacement. Rest assured we will make it right!
If we no longer have the same item you received, we will offer you another item of the same or greater value.
- What can I do if there is a problem with my order?
Please notify our customer service team at firstname.lastname@example.org within 7 days of receiving the product (please include pictures of the item as well).
- What can I do if the tracking is not updating on my order?
If your tracking number hasn’t been updated for 20 days (30 days for international shipments) or more, contact Miss To Mrs Customer Support at email@example.com.
- What can I do if I have not received my order, and the Tracking Information shows my order as delivered?
- Call your local post office. It is possible your post office tried to deliver your order, however, a notice slipped away, and/or you were unavailable and so they are holding onto your package. Often the post office is able to locate such orders.
- Check with other residents in your household to see whether they have the package and forgot to notify you.
- Ask your neighbors in case the parcel was accidentally delivered to a neighboring home.
GENERAL & SIZING
- How can I check my size?
Every product page has a size chart for selecting the correct size based on your body measurements. The measurements in cm/inches that we display on the product pages, however, can vary a few cm in both directions depending on the material used in its production. Use these measurements as a guideline to find a suitable style or fit for you, but they are not to be viewed as exact values. Please, contact our support team if you will have any problems or questions at firstname.lastname@example.org.
- Do you offer size exchanges on personalized items?
Unfortunately, we are unable to exchange custom-made items. Please consult our sizing guide on the product page and reach out to us at email@example.com with any sizing questions prior to purchasing!
- Can I change the font size or color of personalization text?
Unfortunately no, as all of our styles and colors are designed by our team and pre-set.
- If there are grammatical or spelling errors in our personalization text, will they be changed?
All text will be applied exactly how you input it on our website. While our team may reach out to you to confirm text, it is not guaranteed. Therefore, please check your spelling and order carefully before completing your purchase.